The following policy describes the types
of information we collect and how we use that
information.
How we collect your personal information?
In some instances you are able to browse through our Site(s) without telling us who you are or
revealing information that would permit use to personally or directly identify you
(“Personal Information”). DudeLabs may collect information in a number of ways. The most common are
when you are asked to register before downloading DudeLabs software; when you request an evaluation
key-code directly from within DudeLabs software; when you join a limited access part of the Site(s);
when you participate in a contest, survey, or promotion; when you report a problem with our Site(s),
our services or our software products; or when you purchase, activate and register DudeLabs software
products and services as applicable. DudeLabs may also receive Personal Information about you
from other business channels such as telephone calls, trade shows, conferences, product
demonstrations, service engagements, or from our partners.
DudeLabs typically collects Personal Information such as e-mail address, name, company, organization
or location but may include other information when needed to provide a product or service or as part
of the purchase, activation and registration thereof. For example our order form in the DudeLabs
website collects customers’ contact information and financial information such as credit card number
and other billing information, which is used to process, fulfill and deliver your order.
All of the data you enter into the order form is transmitted to the DudeLabs website over
an encrypted channel to guard your data against abuse using 128-bit SSL (Secure Sockets Layer) encryption. DudeLabs processes your payment information by passing it over an SSL-secured connection to Authorize.Net
for approval. Your credit card number is never stored or used on our own servers. In order to prevent
unlicensed or illegal use of DudeLabs software, the software contains a software
activation system that allows for an exchange of license related data such as operating system,
IP address, date/time, software version, and computer name, along with other information between your
computer and an DudeLabs license server at the time of installation, registration or update. DudeLabs
collects the information submitted via the DudeLabs Online Support Center and technical incident support
form to better serve our customers. In addition, DudeLabs collects information about its Site(s) visitors
which does not necessarily identify the visitor using our server log files and cookies as
described below.
How do we use personal information?
DudeLabs generally uses your Personal Information for purposes such as to help us create and deliver
content, products, and services relevant to you; to help us personalize or enhance your experience on our
Site(s); to help you find or purchase software, services or information on our Site(s); to provide you
with assistance or respond to your inquires; to fulfill orders, process payments or perform credit check,
as necessary; for interactive communications with you about our products or services; to relieve you from
having to provide your Personal Information more than once; in order to prevent unlicensed or illegal
use of DudeLabs software; to notify you by email, telephone or other medium about product upgrades,
updated information, special offers and other new services or software offerings (you will be able to
unsubscribe from emails by following the instructions at the bottom of our message); to help us manage and
administer our Site(s) or as otherwise described herein.
The information about our users and visitors that DudeLabs collects is important to us and we do not sell
it to other parties. Except in the limited circumstance set forth below, DudeLabs will disclose Personal
Information, without notice, only if required to do so by law or in the good faith belief that such
action is necessary to: (a) comply with the law, subpoena, court order or other legal process; (b)
protect and defend the rights or property of DudeLabs and its family of Web sites, and (c) protect the
personal safety of users of DudeLabs, its Site(s), or the public.
In limited instances, DudeLabs may hire other companies to provide limited services on our behalf,
answering customer questions about products or services, packaging, mailing and delivering purchases,
processing purchasing transactions, and processing event registration. We will only provide those
companies the information they need to deliver the service, and they are prohibited from using that
information for any other purpose and they are obligated to protect your Personal Information. When you
order a product or service from a company linked to our Site(s), it may be necessary for us to share
certain limited information with that company in order to process and complete your purchase or other
transaction. In such cases, we share the minimum information necessary to complete the transaction.
Clearly, this does not include selling, renting, sharing, or otherwise disclosing personally
identifiable information from customers for commercial purposes in violation of commitment stated in
this Privacy Policy. In the event DudeLabs is acquired by another company, Personal Information may be
part of the assets transferred to the acquiring party. Please note that DudeLabs maintains archives
of its web logs, database, and other systems and information and that it is possible some of this
information may remain archived after DudeLabs deletes the information from its active database.
DudeLabs maintains these archives for disaster recovery, legal, administrative and other
non-marketing purposes.
DudeLabs does use other information that we collected from our server log files, cookies and web beacons
to get a better understanding of our visitors and customer base in order for us to enhance our Site(s),
software and services. This information collected is compiled and analyzed on an aggregate basis and
does not identify you personally. This information helps us to determine the content that provides
value to our customers and visitors.
How do we keep your information secure?
The personal information that you provide to DudeLabs is maintained on secure servers and protected
by industry-standard Secure Socket Layer encryption. When entering personal information, look for
an icon at the bottom of your browser window that indicates you are on a secure page.
How we use Cookies and Web Logs?
In addition to the Personal Information that we
collect when you register, we also may collect information passively using “cookies”. This helps to
ensure we are publishing content customers need and want as well as enabling us to customize your
experience on our Site(s). A cookie is a small text file containing a unique identification number
that is transferred from a Web site to the hard drive of your computer so that the site
administrator may identify your computer and passively track its activities on the site. Cookies
allow us to automatically remember your Web browser, which in turn helps us deliver products
and Services more efficiently, prevent others from using your account, measure statistics such
as audience size and traffic patterns, and display advertisements. When someone visits the Site(s),
a cookie may be placed on the user’s machine (if the user accepts cookies) or is read if the user
has visited the Site(s) previously. By modifying your browser preferences you can choose to accept
all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to not
have your browser accept cookies from the Site, you still will be able to view the text on the
screens. However you will not experience a personalized visit nor will you be able to subscribe
to or use certain offerings on the site. Web logs automatically record anything a web server sees,
which may include email addresses you enter into a form or pages viewed by a user at a particular
IP address.
Changes to this Policy
Please note that it is possible that this Privacy Policy may change from time to time. We expect
most such changes to be minor, but there may be changes that are more significant. Regardless, we
will post those changes on this page so that you can easily find the information we collect and
how we safeguard it. You should be able to readily notice any changes by the date stamp at the
bottom of this page. |